It is widely rumoured that prior preparation and planning prevents poor performance. So why is it that, despite the most meticulous planning, preparation and with everyone’s best efforts, snagging still occurs?
Sorry, we can’t claim to know the answer. We strive for excellence in our all our steel doors, while acknowledging that when problems happen, it is in everyone’s interest to get them sorted quickly, with as little fuss as possible.
Recently we were pleased to work with Gemsec at a learning centre in Bristol. Supplying doors from our Glassdor and Steeldor ranges, the installation was part of refurbishment at this specialised school. Although the doors arrived on time and in perfect condition, there was some unexpected difficulties, which required the input of our support team to resolve.
On-site discussions between the Strongdor and Gemsec technical teams resulted in an excellent, effective solution that delighted the client.
Another illustration of how seriously Strongdor takes after sales care and works closely with all clients to provide the best support every time.
Later we caught up with their technical sales guru, Martin Weeks, who explained: “We had a few snags on the job, closers, transit bars and trims for doors.”
We enquired about Strongdors’ response to the issues, and he continued: “We did get looked after very well by Strongdor and, thankfully the client is happy with the extra work we did to overcome the problems.”
Asked if he would buy steel doors from Strongdor again, Martin answered: “Yes? I have built up a relationship with many members of the Strongdor staff.
“I find it easier to work with people that you get on with. It’s not all about the cost of the goods.”
Bristol-based security specialists Gemsec have been meeting the needs of commercial, public and domestic clients from across the South West since 1935. From survey and design to supply and fit, they are so much more than locksmiths, they are experts at protection. From high-tech CCTV and secure access solutions to more traditional construction-based defences, such as steel doors and shutters.
“We did get looked after very well by Strongdor and, thankfully the client is happy with the extra work we did to overcome the problems.”