Customer Service Advisor

Job Description 

As a customer service advisor, you will be committed to delivering an outstanding level of service to our customers, possessing the ability to communicate across different levels within the business, remaining calm under pressure whilst you answer customer enquiries, ensuring all matters and complaints are handled swiftly and carefully. Creating and maintaining a positive customer experience and promoting our commitment to quality by being a great problem solver and positive experience ambassador. Acting as the voice of the business making sure customers feel appreciated and supported throughout their customer service journey.

Role and Responsibilities

- Manage internal and external customer queries through various communication channels, maintaining strong customer relationships by responding professionally and appropriately to all enquiries.
- Deliver the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, gathering and forwarding information, and verifying the customer’s understanding of that information.
- Offer problem-solving solutions and follow up with departments with a ‘can do attitude’ whilst gaining and maintaining a thorough knowledge of our products or services to provide accurate information to customers.
- Able to work independently or as part of a team to achieve weekly targets and execute first-time resolutions where possible.
- Escalate problems to the technical team or members of the production team.
- Update customer information in the company database, identify and report processes or errors that will improve the customer experience.
- Request, track and process replacement orders.
- Research and stay up to date with company products, services, and processes.
- Perform administrative tasks as assigned by the manager.

A great candidate will have the below attributes

- Excellent written & verbal communication skills.
- Strong attention to detail with good time management.
- Effective interpersonal skills.
- Empathy to understand the customer's needs and deliver personalised solutions.
- Ability to multitask, managing several queries and tasks at the same time.
- Active listening skills for correct comprehension of customer needs.
- Experienced in using databases and information management systems.
- Ability to learn and understand technical information.


- Customer service: 2 years (required)
- Manufacturing: 1 year (preferred)

Hours of Work

Mon, Tues & Thurs 7.30am - 4.30pm
Weds 7.00am - 4.00pm
Friday 7.00am - 14.45pm 


Lancashire, LA3 3PB
Southgate, White Lund Industrial Estate, Morecambe.


- Attractive salary and company bonus scheme
- A gift on your birthday using a spin the wheel with gifts up to £100 value
- Branded workwear (optional) allocation each year
- 20 days holiday plus bank holidays per year plus increase for length of service and annual leave purchase scheme
- A rapidly growing manufacturing company in the UK
- Great team culture with frequent staff events and company lunches
- Access to a company funded Employee Assistance Programme
- Opportunity to be considered for other roles within the company as we grow
- Free car parking on site
- Corporate Gym Membership at Salt Ayre Leisure Centre
- Cycle to Work Scheme

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