Business Systems Specialist

About Strongdor

Strongdor are a rapidly expanding, leading manufacturing company that prides itself on delivering high-quality products and exceptional customer service. We have established ourselves as a trusted name in the market, known for our innovation, reliability and commitment to excellence.

At Strongdor, we are experiencing significant growth and are now recruiting a Business Systems Specialist to join our IT Team.

Job Description

We’re looking for a Business Systems Specialist to take ownership of how our business uses systems and tools, ensuring they are effective, well-managed, and continuously improved.

This is a hands-on, business-facing role working across multiple systems. You will work directly with users across the company to improve processes, optimise systems, and deliver real, measurable improvements. You’ll also play a key role in helping us adopt modern tools, including AI solutions such as Microsoft 365 Copilot, in a practical, structured way.

Role and Responsibilities

• Manage and improve a range of business systems used across departments
• Act as the go-to person for system-related queries and improvements
• Ensure systems are well-structured, efficient, and fit for purpose
• Collaborate with teams to understand how they use systems, identifying inefficiencies and deliver practical improvements
• Support users with guidance, training, and best practice
• Streamline workflows across tools like Smartsheet, SharePoint, and others
• Reduce duplication and improve consistency across systems
• Support upgrades, integrations, and system changes
• Work with external suppliers where needed
• Provide day-to-day support for ERP users (non-development)
• Assist with IT support and help cover the service desk if required
• Help ensure our data is accurate, consistent, and reliable
• Work with teams to improve how data is captured and used
• Help roll out AI tools such as Microsoft 365 Copilot
• Identify where AI can improve productivity and efficiency
• Support users with practical guidance on using AI effectively

   

  What we are looking for:

• Experience supporting or managing business systems or applications
• A strong problem-solving mindset
• Experience working directly with users/stakeholders
• The ability to deliver improvements, not just suggest them
• Broad IT knowledge (rather than deep specialisation in one tool)

You’ll stand out if you: 

Have improved processes through systems or technology
Have worked across multiple systems in a business environment
Are comfortable balancing support work with improvement projects
Have an interest in how AI tools can improve ways of working

You’ll stand out if you: 

Have improved processes through systems or technology
Have worked across multiple systems in a business environment
Are comfortable balancing support work with improvement projects
Have an interest in how AI tools can improve ways of working

This role isn’t for you if:

You prefer purely analytical roles without delivering changes
You avoid working directly with users
You prefer focusing on a single system or technology
You’re looking for a purely IT support role

Location

Strongdor Head Office, Morecambe (fully on site)

Must hold UK driving license due to travel between local sites.

Hours of work:

Monday to Friday 7:30am to 4:30pm, with the exception of Wednesday which is 7:00am to 4:00pm.

Benefits

• Discretionary bonus scheme paid quarterly   
  Health cash plan
  Annual leave purchase scheme – Purchase up to 5 extra holiday days per year   
  Increased holiday days with length of service   
  Enhanced Maternity and Paternity pay with length of service   
  A birthday ‘spin the wheel’ with gifts up to £100 in value   
  Opportunity for career development   
  On site NHS health checks   
  Cycle to work scheme   
  Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice)   
  Access to a company funded Employee Assistance Programme   
  Real Living Wage Accredited   
  Great team culture with frequent staff events and company lunches   
  Secure on-site parking   
  Candidate referral scheme   
  Branded workwear allocation each year