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Frequently Asked Questions

Do Strongdor offer a site measuring or an installation service?

No, Strongdor are a supply only manufacturer and therefore unfortunately don't offer site surveys or installation. However we can recommend local installers in your area from our Doorfit Network, who will be happy to help.

Complete our quotation request form, mention you are looking for installation and we will put you in touch!

What is clear opening width?

The clear opening width is the size of the gap any persons/objects can pass through freely when the door is opened to its full potential. View our full document on Clear Opening Width's.

How do I measure a door opening?

To manufacture the best fitting door, Strongdor will require the structural opening (brick to brick).

We will make the necessary fitting allowances on the size of the door frame. If the opening is wider at the top than the bottom or vice versa, please give us the width at the narrowest point.

View our knowledge library document - Accurately Measuring For Your Steel Door for further guidance.

Who is responsible for ensuring the sales quotation meets the specification and building regulations, including location and method of installation?

It is the customer’s responsibility to ensure all details within the sales quotation / sales order meet the exact specification and / or original enquiry and are compliant with current building regulations including location and method of installation.

We are here to help and advise only and cannot accept responsibility for discrepancies after the order is confirmed.

Strongdor Terms and Conditions

What if the door is being installed near the coast or in a corrosive environment?

For any door that is installed within 5km of the coast, we recommend that you talk to one of our sales team members about specialist door coatings.

Please ensure you advise our sales team when making your initial enquiry and they will quote accordingly.

What happens if the goods are delivered late and my installers need to revisit site or my doors are damaged in transit?

Our aim is deliver all orders on time in full, but there will sometimes be delays for reasons outside of our control.

It is your responsibility to check the products on delivery before signing for the goods. Any claims for damaged goods after they have been delivered and signed for, are not covered.

Strongdor cannot accept liability for failed or delayed delivery and will always try and redeliver within a reasonable amount of time.

Refer to Strongdor Terms and Conditions and the Despatch Important Information Document. 

Where are the keys for my door?

Previously in a single door-set your keys were cable tied to the door frame and in a double door-set your keys were in the fixing kit located in the door frame.

Strongdor has recently changed this, meaning that in both single and double door-sets your key will always be located in your fixing kit within a small plastic bag. 

How do I install the doors?

We recommend using the services of a professional installer – or if you intend to install the doors yourself, we have helpful online Fitting Videos.

An Installation and Maintenance Instruction booklet will be included in your fixing kit and all additional Installation Guides are available on our website. 

If you have any questions we have a dedicated customer service team on hand to provide assistance – please call and ask to speak to the Customer Service Team.

Which security door is the best?

Unfortunately there is no simple answer to this question as all security rated door-sets have protection enhancement. The level of security required for your door-set will be dependent on the location and specification of your installation.

Check out our documents LPS 1175 vs PAS 24:2016 and LPS 1175 Explained to see which security rating may be best for you!

I have not yet unpacked the doors but I have measured the width and they seem to be too wide…

This is quite a common issue and is due to the way we pack our doors. Expander side channels are packed down the side of the doors before we wrap the, making them appear too wide.

When you unpack your doors it will be clear that the channels are separate and need to be fitted to the door during installation.

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