Customer Experience Assistant

Customer Experience Assistant

Location: Strongdor Head Office, Morecambe
Salary: £28,000 - £30,000 + quarterly discretionary bonus scheme and other great benefits
Full-time, on site

At Strongdor, we're proud to be one of the UK's leading steel door manufacturers, supplying high-quality products and delivering outstanding market leading service every step of the way. As our business continues to grow, we're looking for a Customer Experience Assistant to join our friendly and supportive team in Morecambe.

If you're organised, enjoy helping people, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you!

What You'll Be Doing:

As the first point of contact for many of our customers, you'll play a key role in creating a positive experience from the very first interaction. You'll be supporting customers, assisting our sales team, and helping enquiries move smoothly through the business.

Your day-to-day responsibilities will include:

• Processing customer quotation requests and entering information into our CRM system
• Reviewing enquiries and contacting customers to gather any additional details required
• Supporting customers via phone, email and web chat
• Answering and directing incoming calls professionally and efficiently
• Building positive relationships with customers and colleagues
• Providing excellent customer service and ensuring enquiries are resolved promptly
• Helping to keep our customer journey smooth, professional and enjoyable

No experience within the steel door industry? No problem! Full training will be provided, so we're more interested in finding someone with the right attitude, enthusiasm and willingness to learn.

What We're Looking For:

We're looking for someone who:

• Has previous experience in an administration, customer service or sales support role
• Has excellent written and verbal communication skills
• Is confident using Microsoft Office including Outlook, Excel, Word and Teams
• Can manage their time effectively and stay organised
• Has a positive, can-do attitude and enjoys working as part of a team
• Takes pride in delivering exceptional customer service

Why Join Strongdor?

We're committed to creating a workplace where people feel valued, supported and rewarded. When you join us, you'll benefit from:

• Discretionary bonus scheme paid quarterly
• Health cash plan to claim back medical expenses, with Employee Assistance Programme and 24/7 Private GP service
• Annual leave purchase scheme – Purchase up to 5 extra holiday days per year
• Increased holiday days with length of service
• Enhanced Maternity and Paternity pay with length of service
• A birthday ‘spin the wheel’ with gifts up to £100 in value
• On site NHS health checks
• Cycle to work scheme
• Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice
• Real Living Wage Accredited
• Great team culture with frequent staff events and company lunches
• Candidate referral scheme
• Branded workwear allocation each year    

Working Hours:

• Monday, Tuesday, Thursday & Friday: 7:30am - 4:30pm
• Wednesday: 7:00am - 4:00pm

Ready to Join Us?

If you're looking for a role where you can build your skills, make a real difference to customer experience, and be part of a growing business with a fantastic team culture, we'd love to hear from you!